Privacy Policy
Last Updated: May 31, 2025
1. Introduction
Coliving Counsel (“we”) is committed to respecting the privacy rights of its customers, visitors, and other users of the Company Website and services (together, the “Site”). This privacy policy (“Policy”) outlines how we collect, use, disclose, and protect your information across our services, including our website, mobile application, and other online services. By using our services, you consent to the practices described in this policy. This Policy is not applicable to any other websites that you may be able to access from the Site. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites. It is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.
2. Notice Concerning Children
Please Note: We are a general audience Site, and do not direct any of our content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online. If we learn or have reason to suspect that a Site user is under age 13, we will promptly delete any personal information in that user’s account.
3. Information We Collect
We may collect and process the following data about you:
3.1. Information You Provide
Personal Information: Name, email address, phone number, and other contact details.
Financial and Transactional Information: Details of products you have purchased from us, financial data (such as your account and credit card number for purchases).
Marketing and Communications Information: Your preferences in receiving marketing from us and your communication preferences.
Email Communications: If you communicate with us by email, any information provided in those communications will be collected from you.
3.2. Automatic Collection
When you visit the Site, our servers automatically recognize (1) visitors’ domain names, (2) IP addresses (the number assigned to computers on the Internet), (3) device information, and (4) location data. This “traffic data” may be used for marketing purposes or for improving the services we offer, as explained in more detail below.
3.3. Tracking Technologies
We use “cookies” and other tracking technologies that allow us to store a small piece of data on your computer about your visit to the Site. Cookies help us learn which areas of the Site are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience at the Site may be diminished and some features may not work as they were intended. Your browser or extension may allow you to automatically transmit Do Not Track signals, and unless required by law, we do not respond to such signals.
4. Information Collection Practices
We use the information we collect for various purposes, including to:
Process transactions and send related information, such as purchase confirmations and invoices.
Improve our services and develop new products.
Communicate with you about promotions, upcoming events, and other news about products and services offered by Coliving Counsel.
Additionally, we use the information you provide in these ways:
4.1. Operate our Site and perform Services
We use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about Company. If you give your permission during the account registration process, we may share your contact information with our business partners or other companies so that they may send you promotional materials. We use financial information to verify your qualifications for certain products or services and to process payments. We use demographic data to customize and tailor your experience on the Site, displaying content that we think you might be interested in and according to your preferences.
4.2. Traffic Data
We use traffic data to analyze our Site traffic, but we do not examine this information for individually identifying information. In addition, we may use IP addresses to help diagnose problems with our server, to administer the Site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate basis.
4.3. Use of Cookies
We may use cookies and other tracking technologies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our Site, or for other purposes. Promotions or advertisements displayed on our Site may contain cookies. We do not have access to or control over information collected by outside advertisers on our site.
4.4. Disclosure of Personal Information
We may disclose personal information that you provide via the Site to the following third parties:
Our subsidiaries and affiliates;
Joint venture or marketing partners who may want to send you information about their products or services, unless you have specifically requested that we not share your information for this purpose; and
Contractors, vendors, and service providers we use to support our business and the Site. These support partners have all agreed to uphold the same standards of security and confidentiality that we provide to you under this Policy, and they have agreed to only use your information to carry out their specific business obligations to Company.
We may also disclose personal information that you provide via the Site in the event of a merger, acquisition, or any form of sale of some or all of our assets, in which case personal information we collect via the Site will be among the assets transferred to the buyer. Further, we may disclose your personal information to third parties to:
Comply with any court order or other legal obligation;
Enforce or apply our terms of use and other agreements; and
Protect the rights, property, or safety of our business, our clients, customers, employees, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection, information security, and other related matters.
5. Marketing Communications
We may send you marketing communications if you have consented to receive such information. This may include information about our products, special offers, and events. If you do not wish to receive these communications, you may select the appropriate “opt-out” option each time we ask you for information.
You can opt out of receiving these communications by email at any time by clicking the unsubscribe link in the emails or by emailing us with UNSUBSCRIBE in the subject field of the email.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We make no assurances about our ability to prevent any such loss to your or any third party arising out of any such unauthorized access, loss, misuse, alteration, or destruction.
You must promptly notify us if your credit card, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, user name, or password from your account and update our records accordingly.
7. Your Rights
We maintain a procedure to help you confirm that your personal information remains correct and up-to-date.
You have the right to access, correct, or delete your personal information held by us. You also have the right to object to or restrict certain types of processing of your personal information.
To exercise these rights, please contact us using the contact details provided below. Please note that consumer information will be subject to the laws of the United States of America, regardless of the country from which your data originates.
8. Shine the Light (for residents of California)
Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once each calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately preceding calendar year.
To obtain this information, if applicable, please send an email message to the email noted in the Contact Us section of this Privacy Policy with Request for California Privacy Information in the subject line and in the body of your message. We will provide in response the requested information to you at your email address.
Please be aware that not all information sharing is covered by the Shine the Light requirements and only required information will be included in our response.
9. Eraser Button (for residents of California)
Under California’s “Eraser Button” law, California residents under age 18 who have registered to use the Site may request removal of content they have posted. To make a request, contact us by email with Eraser Button in the subject line using the email noted in the Contact Us section of this Privacy Policy.
10. SMS Marketing Policy
We value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our short message service (“SMS”) marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.
10.1. Collection of Phone Numbers
We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You do not need to make a purchase to subscribe to these SMS messages. You can opt-in to receive these SMS messages either by expressly consenting to receiving these SMS messages in an email to Coliving Counsel or clicking on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.
10.2. Collection of Personal Information
“Personal Information” is the information that individually identifies you, such as the mobile phone number you provided when signing up for the messaging service. We may collect Personal Information about you using technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device including, for example, your IP address, date and time of your visit, browser, and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features such as keeping track of items you put in your shopping cart.
10.3. Use of Phone Numbers for SMS
Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, upcoming events, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Klaviyo to send all SMS communications to users who have opted in. Coliving Counsel is not responsible for Klaviyo’s use of your personal information. However, Coliving Counsel encourages you to review Klaviyo's privacy policy here https://www.klaviyo.com/legal/privacy/privacy-noticewith information on how they use user information.
10.4. Use of Information by Third Parties
Your information will only be shared with third parties if it is applicable to complete your transactions to purchase Coliving Counsel stands for inventory and shipping purposes. Coliving Counsel does not sell your information to third parties.
10.5. Opting Out of Marketing Messages
If at any time you wish to stop receiving marketing SMS from us, you can opt out by:
-Texting STOP to opt out;
-Texting STOPALL to opt out;
-Texting UNSUBSCRIBE to opt out;
-Texting CANCEL to opt out;
-Texting END to opt-out; or
-Texting QUIT to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
10.6. Help Needed Through SMS Messages
Once subscribed, if at any time you need help or information from us, you can:
-Text HELP; or
-Text INFO
A link to our email address will be provided through an SMS Message for further assistance.
10.7. Privacy of Phone Numbers
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
10.8. Access to Promotions and Discounts
You do not need to sign up for SMS Messages to receive information about current promotions. Current promotions can be found on the Coliving Counsel website as well. Codes and promotions are available for a limited time and may be changed or removed at any time.
11. Changes to this policy
We reserve the right, at any time, to add to, change, update, or modify this Policy, simply by posting such change, update, or modification on the Site. This Policy, and any changes, are effective as soon as they are posted, unless it is otherwise noted that the changes go into effect at a later time. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes. It is your responsibility to review this Privacy Policy from time to time to ensure that you continue to agree with all of its terms.
12. Contact Us
If you have any questions or concerns about this policy or our data practices, please contact us at:
Company name: Coliving Counsel
Address: 722 Lincoln Avenue, Alameda, CA 94501
Contact information: jay@colivingcounsel.com